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AnahidMA
Known Participant
August 8, 2019
Question

Issue with adding multiple .mp3 files

  • August 8, 2019
  • 1 reply
  • 681 views

I've never added audio files to a KB before. Scenario is we can no longer support .mp3 files where we currently have them, so I offered to host them. I am doing this for .pdf files as well. With PDF files, I just upload them as baggage files, then give them the URL, and they link to it. Works like a dream. I tried to do that with .mp3 files, but it didn't work. So I created a page "audio", loaded the .mp3 files and was going to share the URLs. Tested with one .mp3 and it worked perfectly.

After adding the next 8, when I published, it still only saw the first one. And when I viewed the audio file on my KB, it was simply named ".mp3" instead of "baseband1.mp3", etc. So, instead of following the process I found here - https://help.adobe.com/en_US/robohelp/2019/robohtml/robohelp_classic_2019_help.pdf , I wrote out each file name in my audio file and linked using the media option.

I figured out how to resolve as you can see, but can someone explain to me why this happens?

  1. cannot load a .mp3 as a baggage file and find it
  2. mp3 file names are not displayed. The file is only seen as ".mp3"

Thanks a million!

Anahid

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 9, 2019

You have created other posts about 2019 but here you are looking at the help for 2019 Classic. Which product are you asking about here?

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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A
AnahidMAAuthor
Known Participant
August 9, 2019

I am using 2019 Classic, very sorry for confusion, Peter.

Captiv8r
Captiv8r
Legend
August 9, 2019

Okay, you mention "publishing" and that often means different things to different folks.

Some say they "publish" and they mean "generate".

So can you be a bit more explicit with what you mean?

Just describe the steps you follow as best as you can. For example: I click this button and things end up here.

Or even better. Can you record a video of your screen or maybe capture some screen shots to show us?

Thanks... Rick

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