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Issue with firefox browser

Forum|Forum|15 years ago
December 15, 2010
4 replies
704 views

Hi all,

I am using robohelp html webhelp, it working fine in IE without any issues. When I am using the same link in firefox I am getting blank popup with some special characters( ï»¿ ) in top left of the popup.

Please help me on this issue.

Thanks,

Ismail.

HTML

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Correct answer Peter Grainge

Welcome to the forum.

I had the same problem. This is what I was advised by the company hosting my site. This is something for your IT guys to fix.

"I would therefore conclude that the solution to this problem (on Linux systems running Apache) is to add the AddDefaultCharset utf-8 directive to either the Apache config or the site .htaccess file. The advantage of the latter is that it only affects individual sites. The default Apache character set is taken from the locale file on Linux and defaults to iso-8859-1. It is the conflict between the Apache header with iso-8859-1 and the page character set of utf-8 that obviously causes Firefox a problem."

In a forum post Chrissy_Tissy added

My machine is Windows, but this fix still worked - some notes about making the fix visible:

1. Do the fix itself (httpd.conf: AddDefaultCharset utf-8).

2. Restart the box to apply the fix.

3. Once the box is restarted, clear your cache in FireFox to make sure you don't continue to see the cached file.

Once all this is done you will see the output content as expected.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Peter Grainge

Correct answer

Community Expert

Welcome to the forum.

I had the same problem. This is what I was advised by the company hosting my site. This is something for your IT guys to fix.

"I would therefore conclude that the solution to this problem (on Linux systems running Apache) is to add the AddDefaultCharset utf-8 directive to either the Apache config or the site .htaccess file. The advantage of the latter is that it only affects individual sites. The default Apache character set is taken from the locale file on Linux and defaults to iso-8859-1. It is the conflict between the Apache header with iso-8859-1 and the page character set of utf-8 that obviously causes Firefox a problem."

In a forum post Chrissy_Tissy added

My machine is Windows, but this fix still worked - some notes about making the fix visible:

1. Do the fix itself (httpd.conf: AddDefaultCharset utf-8).

2. Restart the box to apply the fix.

3. Once the box is restarted, clear your cache in FireFox to make sure you don't continue to see the cached file.

Once all this is done you will see the output content as expected.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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1

181820Author

Participant

Hi Peter,

Thanks for your solution, it’s really working but we changed Defaultchareset in our project setup file not in httpd.conf.

Now we are facing another issue, the popup is not having TOC.

If you have any solution then please help us. We are really thankful to you

Thanks,

Ismail.

Peter Grainge

Community Expert

the popup is not having TOC

I'm sorry but I don't know what you mean.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

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