Issue with Reverse-Engineered Robohelp File
Hi,
Our team recently re-created a RoboHelp project using reverse engineering. We imported the output files into a new project, generated and shared the WebHelp for release. For that release, our team didn't have much time to rebuild the Help. What I mean to say is with very limited time, we could only do the following:
1. Applied master pages to few of the topics, the rest of the topics didn't have any master pages selected. Although, this was not required because we were importing the output files that already had the defined master page for each topic with breadcrumb, feedback and print features, as well as the relevant style. The appearance of each topic remained intact.
2.Nonetheless, we recreated the master pages to the extent that was possible so that we could apply back to the topics when we had the time. Initially, the master pages only had placeholder text and the relevant styles applied. We still needed to add back the breadcrumb placeholder, print and feedback buttons.
3. In the topics that we imported, there were red square boxes . The red square boxes were the print and feedback buttons on each topic as well as the breadcrumbs. We didnt remove them (although it was mentioned in the article on reverse engineering that these scripts need to be removed)due to the time constraint as well as the items referred to in point 2 were still pending to be created. We were able to generate without any problem.
Post that release, we have been able to reapply the master pages. This time, the master pages had not only the styles applied on the placeholder text, but also the breadcrumb placeholder, print, and feedback buttons.
We also removed the red square boxes from all the topics, so that we wouldn't get duplicate print and feedback buttons appearing in the same topic. We did a small check with few of the topics to see if this approach was good before going ahead and doing it for all the topics. The WebHelp output came out fine.
However, now at the end of this big task, I have encountered some issue. My other team mates are not facing these issues. Whenever, I generate this version of the file, I get inconsistent results:
1. There are no errors mentioned in the output view. Template is applied. But when I view the WebHelp, I see formatting removed from all the topics, as if no master pages have been applied to them. Images are missing. Icons are missing.
2. I see line after line of errors mentioned in the output view. All the errors begin with "template error:cannot resolve macro" and ending with whtopic.js, indexBtntext, book, page, remotepage, to name a few. When this happens, the outcome is as mentioned in previous point. However, after reinstalling the software today, I still saw these errors in the output view, but when I viewed the WebHelp, there were no formatting issue. All images and icons appeared fine.
I would also add that I was able to generate this version of the file properly twice before reinstalling the software, but there have been several misses. Others are not facing any template error issue.
I even tried generating the version that was sent out in the earlier release, thinking that maybe this has to do with the master pages getting reapplied and clashing with the imported topics, pulled in when building the Help. Here too, I faced the same issue. Sometimes, the file gets generated properly. Sometimes, it doesnt.
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