Issues in converting a user manual in MS Word to a project in Robohelp

Hello
I would appreciate help regarding an issue I am facing with RoboHelp. Here are some details:
The version used: 2022.0.346
Aim: To convert a user guide created in MS Word to a project in RoboHelp. We need separate topics created in the RH project for each heading and subheading of the Word file.
Details of Word File:
1) The word file has an auto-created TOC and follows the Style guide.
2) It has sub-heading up to level 3

Issue Faced:
1) On importing a word file, all the topics created are just showing hyperlinks, and only on clicking show hyperlinks, the content is visible.
2) Unable to see images from the word file in the image folder.
3)Structure of TOC is not replicated as in the word file.

Could any please help me with a video tutorial link or any other content which can have step by step guide on how to either resolve these issues or how to  convert a word file into a project (with reference to a TO

I have attached screenshots which shows the import settings and also one showing how a topic is getting displayed. 

Thanks in advance.