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A
Anonymous
April 11, 2006
Question

Japanese search hangs

  • April 11, 2006
  • 1 reply
  • 309 views
In Japanese, the Search hangs.

Instead of finding results, it just says "searching" (in Japanese) indefinitely.
This problem has occured randomly over the past year and just recently re-appeared.

Strangely, the current manifestation only occurs when the WebHelp is installed in the product. If you put it on another location, seems to work OK.

We're using X5 that it downgraded to X3 for Asian languages.

Anyone experienced this?

Thanks,
Salan
This topic has been closed for replies.

1 reply

I
infodesign
Participant
June 27, 2007
Yes, we just discovered a bug with the RoboHelp search on a Japanese Katakana character string. It appears that RH goes into an infinite loop rather than returning the expected 'No Topics Found' message.

Do you know if there is a hot fix for this?
thanks,
/arline
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