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wab81632584
Participant
Mar 13, 2020 2:27 PM UTC
Question

Japanese TOC not well formatted

Hi,

 

I have an issue with Japanese (and other Asiatic language like Chinese etc...), the TOC has not well formatted characters. After a lots of debugging I found that the whtdat*.js are corrupted characters.

Altought I selected the Encoding "Japanese" in the WebHelp interfece, the whtdat*.js are produced in UTF-8 format and so they are illegibile.

What I have to do to see the right characters in the TOC section for Asiatic Languages?

Thanks

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    4 replies

    Community Expert
    AmebrCommunity Expert
    Community Expert
    Mar 17, 2020 11:15 PM UTC

    You could check that the project settings are set to Japanese. And maybe the operating system language (although I thought that was only necessary with chm files).

     

    Otherwise, you could create a small test project and see if it works there. That would help rule out a problem with your current project.

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Mar 13, 2020 2:45 PM UTC

    In case someone else can think of something, you haven't said which version of RoboHelp you are using. If 2019 is it Classic or the New UI?

     

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    wab81632584Author
    Participant
    Mar 16, 2020 1:49 PM UTC

    I'm using Robohelp 2017.

    Thanks

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Mar 13, 2020 2:34 PM UTC

    I think this is one that only Adobe can fix.

     

    You could try techcomm@adobe.com to see if they are aware of it and have a fix.

     

    Otherwise please follow this link to report bugs. https://tracker.adobe.com

     

    Post the link to your bug report in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

     

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