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Timothy310407999gsc
Participant
July 20, 2023
Answered

Java is not found when attemtpting to generate PDF. Mac Ventura. RoboHelp 2022.

  • July 20, 2023
  • 3 replies
  • 324 views

when I try to generate PDF I get errors dues to RoboHelp not finding Java.

I have read posts for similar issues on earl;ier versions of Mac and RoboHelp.

 

I have tried all of the following:

- Using both Java 8.0 and jdk-20

- Resetting the RoboHelp Java Home Path

- Launching RoboHelp from the terminal

 

I would really like definitive instructions on: the Java version to use, the correct HomePath variable and any other wizardry that will help me with this.

 

Thanks in advance.

    This topic has been closed for replies.
    Correct answer Peter Grainge

    Only Intel chipped Macs are currently supported. Adobe are working on an update to support ARM chipped Macs but I don't have a date.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    3 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    July 21, 2023

    Only Intel chipped Macs are currently supported. Adobe are working on an update to support ARM chipped Macs but I don't have a date.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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      T
      Timothy310407999gscAuthor
      Participant
      July 21, 2023

      Thanks for the info. Will check it out on a Windows machine.

      A
      Community Expert
      AmebrCommunity Expert
      Community Expert
      July 21, 2023

      Are there 64 vs 32 bit versions of java for Mac? If yes, you could try installing the other one and seeing if that works.

       

      Otherwise I think you need to contact Adobe. See the following page for support contact options. The email address on this page is recommended as it goes to a dedicated Robohelp team. https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp

        T
        Timothy310407999gscAuthor
        Participant
        July 21, 2023

        Thanks very much for the link. With regard to 32 bit versus 64 I am using the ARM64 version as I am on a Mac with an M2 chip.

        It is seeming likely that there dependencies built into Robohelp that don't live niocely with my configuration. I will see if I c an get help from robohelp support and will eport back on this thread if I get a esolution.

        Jeff_Coatsworth
        Community Expert
        Jeff_CoatsworthCommunity Expert
        Community Expert
        July 20, 2023

        See https://www.grainge.org/pages/authoring/rh_tour/rh2022/outputs/outputs_pdf.htm?rhhlterm=java&rhsearch=java

        T
        Timothy310407999gscAuthor
        Participant
        July 20, 2023

        Editing  the .profile file to include JAVA_HOME as advised does not work. The version of Mac I am on, Ventura, does not use the bash shell so this is not surprising.

        I have also tried adding to the ~/.zshrc file: export JAVA_HOME=$(/usr/libexec/java_home)

        This does not work.

        JAVA_HOME is set  to where the Oracle installer now installs Java: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home

        I did try installing the jdk to the old /Library/Java/JavaVirtualMachines1/jdk-20.jdk and setting JAVA_HOME accordingly. That did not work.

        It is as if there is something hard-coded in Robohelp.

         

        Anway, any more advice is appreciated.

         

         

         

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