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M
Ms__Monette1129
Participant
October 13, 2011
Question

Javascript error when viewing IE 8 (autosizing popup)

  • October 13, 2011
  • 1 reply
  • 746 views

Experiencing script error in IE8 when trying to display webpage created in Robohelp 8. The problem does not exist on other computers in my office.

This function was working and now it is not.

Do I need to change my code some how? I have already tried to reset default setting and deleted some additional tool bar that were added.

I don't know if this problem is with IE8 or Robohelp 8.

At a lost....PLEASE HELP!!!

error reads

Script Error ! An error has occured in the scirpt on this page.

Line 1122

Char 3

Error  'innerWidth' is undefined

Code )

URL: file///C:/Courtroom_Services/ehlpdhtm.js

Monette

This topic has been closed for replies.

1 reply

Willam van Weelden
Willam van Weelden
Inspiring
October 14, 2011

Hi and welcome to the community,

First of, what output are you creating? I assume WebHelp.

Have you tried regenerating your project? What happens if someone else logs onto your pc and views the web page?

The error you are seeing suggests that you are not using IE, since the innerWidth is not used for IE browsers. Are you using a rendering plugin such as chrome frame? Also, what happens when you try the webhelp in a different browser?

Greet,

Willam

M
Ms__Monette1129Author
Participant
October 14, 2011

Thanks for responding...

Yes, output is Webhelp.

I have generated my project with every change. When a different user uses

my pc the autosize popup windows work.'

I need discover that IE does not support innerwidth, with is in my file

eHlpDtm.js (a file in RoboHelp)

I am not aware of using a rendering plugin such as chrome frame.

Webhelp works fine in Mozilla.

Any suggestion how to fix the problem in IE8

Thanks,

Ms. Monette

Willam van

Weelden

<forums@adobe.com To

> "Ms. Monette1129"

<monette_warren@casb.uscourts.gov>

10/14/2011 12:34 cc

AM

Subject

Javascript error when

Please respond to viewing IE 8 (autosizing popup)

jive-214998122-qq

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