just had a new pc. can I reinstall RH classic 2019?

This is making no sense to me. If I were using an old installer then OK but with a new download from the link I gave we would all see that error.

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See www.grainge.org for free Authoring and RoboHelp Information

Hello Jeff,

my pc is equipped with chrome, edge (modern version) and IE11 (latest version)

The installer tells me I need to update my browser

the exact message is (which makes no sense of course)

Update required

Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system. Learn more

Post it here as well. 

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

What's the exact message you're receiving? Search the RH forums with that wording - I think there are threads out there with the solution.

Hello Peter, it has been a while 🙂

Thank you, indeed one can download the files there.

But there is an issue.

The installer is requiring a browser which is older than installed. I went through all directives, even installed IE 11, made it my default browser, but to no avail. 'update required', is the message.

My actual pc runs win 10 en has normally Chrome as default browser. Edge (new version) is also available.

How can I circumvene this? any hints here?

best regards

Olivier

If you go to Adobe - Support : RoboHelp Support Center : Service Releases you can download 2019.0.14 and I believe that will give you a full installation including Classic.

The issue is then licensing. If you have a subscription, then just log in. If you have a perpetual licence then you need the key that you were given.

If you cannot find that, then try support. They will need some proof of purchase. In the worst case you could take out a subscription and that will allow you to download both 2019 and 2020.

See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information