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A
Anonymous
March 7, 2013
Question

Large merged WebHelp system takes forever to display TOC/Index in Firefox

  • March 7, 2013
  • 1 reply
  • 940 views

Hi,

We are using a merged Web Help system (RoboHelp 9). There are about 20 modules, many of which are optional.  In Internet Explorer 9, it works fine and displays the TOC/Index within 10 seconds.  But in Firefox 19.0, it takes a full 3 minutes to display the TOC/Index. Obviously this is unacceptable.  One of our doc people did some tests and determined that when you have a merged TOC structure, but one or more of the merged projects are not actually present, Firefox seems to spend a long time waiting for it to appear.  Eventually just displays the TOC without the missing projects (as it should).

Does anyone have suggestions on how to mitigate this?

Also - and I think this is an entirely different problem - I can't get the Chrome browser to display anything except the help toolbar, even for a single (non-merged) help module.  Is there a security setting that I'm missing?

thanks,

Jenny Hecker

    This topic has been closed for replies.

    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    March 7, 2013

    The Chrome "security fix" isn't addressed until RH10 - see grainge.org for workarounds for earlier versions.

    Willam van Weelden
    Willam van Weelden
    Inspiring
    March 7, 2013

    For Firefox: make sure all child projects are available. Use Conditional Build Tags in your table of contents to exclude the child projects you don't need for different outputs.

    You can even specify several Single Source Layouts to create multiple WebHelp outputs for different uses.

    Greet,

    Willam

    A
    Anonymous
    March 7, 2013

    Willem, doesn't that defeat the usefulness of the parent module in cases where some of the child modules might be installed later, for separately purchased add-ons to the application?

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