Layout issues when upgrading from 2019 Classic to 2020

All versions of Rh create an output folder. In Classic it is in the SSL folder in the project by default but it can be wherever a user defines. In the New UI you are not allowed to generate to within the project as some users generated to the root of the project thereby trashing their source files. 

In the new UI if you don't define an output folder, it is created in Documents > My RoboHelp projects. It can be changed in the preset to wherever you want, other than within the project.

As the project is working locally it must be seeing the CSS and that is in the output folders. Thus we are back to what is on the server does not seem to be the full output.

I notice your path includes SVN which I believe is source control. I don't use source control but I don't think that's how it works. You generate locally and create a publish profile to which you generate. @Amebr has knowledge of source control and maybe @Jeff_Coatsworth so I will leave them to comment on that.

I think you need a tool to compare what is generated locally with what is on the server if it is not a caching issue. I do know that javascript files uploaded can fail to operate for a while, later than other files. I have seen it take a few hours. 

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Links should all be kept relative to each other as long as the folder structure of the output is preserved - if you generate to an "output" folder, all the links between files within the "output" folder should all act fine as long as the entire "output" folder and all its contents are moved to another server. I suspect that your HTML files are referencing a css style sheet that used to be outside the "output" folder (but in a relative location to each other) or were within the "output" folder. If the former, the link may be broken; if the latter, the css may have been moved and is now located somewhere where it can't be seen by the HTML files.

Thanks Peter,

I will try the solutions you suggested. I still have a working copy of my Classic file and that it what is on our site now. We have already started some newer help files in 2019 new ui and 2020, so we're getting familiar with it. I'll be working on our other Classic files to update them this year.

I'm tabling it for the rest of the day to get some other stuff done. I'll keep you posted on what I find.

Thanks,

Julianna

PS the GZ files are in the output

If you need to post any more images, it helps if you use the photo icon to insert images within the post. Seeing an image inline with the text makes it easier for anyone answering or viewing the post.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

As you may have spotted, the changes from 2019 Classic to 2020 New UI are huge. The RH2020 About Adobe RoboHelp (grainge.org) on my site covers many of them.

• The SSL is now known as a preset and you will find them in the Output tab.
• The LNG file is also there.
• GZ files are files created in the output. Is that image from the output or the source? If the latter something is wrong but hopefully it is an image from the output.

The first thing I would do is double click the preset and check the configuration. The go to Reports and look through those for any obvious issues.

Then maybe have a look at the link above to learn a bit more about the areas that are giving you grief.

Do come back here with specifics when you have done that.

The changes in the UI are big but after a while you will find it much easier to find things. I now hate having to go back to Classic.

BTW. Your old Classic project has been left intact so you could still open that in 2019 Classic if you need to get something out of the door urgently.

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Hi Jeff,

I'm wondering if there is a problem with the link to the 2nd server. My boss used the terms "absolute" & "relative". 

We're thinking of going into the pages where the layout is wrong and seeing what the css is in the html.

Do you have any ideas about what could be causing this?

Thanks again

If you generated local & it worked fine & then moved it to another server & it still looked fine, and then moved it again to a third server & it didn't look fine, then something didn't get copied to the third location.