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denaj
denaj
Participating Frequently
Jul 31, 2014 6:57 PM UTC
Question

Licensing Issue

I just purchased a subscription to Technical Communication Suite 5. I downloaded and installed the package and when attempting to open one of the applications (specifically, RoboHelp), I find I am unable to license the software. For some reason it is unable to detect my Internet connection. Any ideas for a resolution? Thank you.

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    3 replies

    denaj
    denajAuthor
    Participating Frequently
    Aug 4, 2014 8:56 PM UTC

    Issue Update: This issue resolved through our IT Department and Adobe.

    On a related note: After licensing Technical Communication Suite 5 I received the "Thank You" window from Adobe.
    Unfortunately, the wording in their "Thank You" window didn't match the actual product version licensed (see attached image).

    This is the fifth QA mistake I've noted in just two days of using the product. Come on, Adobe. You can do better than this.

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    RoboColum_n_
    RoboColum_n_
    Legend
    Jul 31, 2014 8:13 PM UTC

    Does the same happen if you try to register from one of the other TCS products (e.g. FrameMaker or Captivate)?

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    denaj
    denajAuthor
    Participating Frequently
    Jul 31, 2014 9:38 PM UTC

    Yes.

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