Linked images have yellow status

I was hoping someone with a Mac would reply over the weekend. Since they haven't, I've sent an email to tcssup@adobe.com . I will post here with whatever solutions I learn.

1. When she does Sync Folder | From Source to Project, that's when the error I cite above appears, "Link file deleted..."
2. I looked at the Images report and I think I may have spotted the problem, but I don't know know whether it can be resolved or how. The full path of my images, which are correctly syncing looks like this:

The full path of her images, which are not correctly syncing looks like this:

The thing is, Mac and Windows file structures are not the same, i.e. she doesn't have a C: drive. Is this a fundamental difference between using RH on a Mac and using it on Windows? With synced resources, is it either one platform or the other? Or, have I misrepresented the problem?

1. Try Sync? I would create backups first though in case it doesn't work as expected.
2. As I don't know what the problem is, it's difficult to say which report. Basically look at anything that relates to images.
3. Not unexpected then. 🙂

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

1. She sees this: 

2. What reports would I be looking at and what clues would I see? The Images report and a difference between images' source folders?

3. LOL. Yes, I did look at their help. Oddly enough, they talk about images: https://helpx.adobe.com/robohelp/using/add-image-multimedia.html, and they talk about importing and linking Word, FM, markdown, etc.: https://helpx.adobe.com/robohelp/using/import-word-documents.html, but I don't see anything about linking images other than "Create an image link" and "Work with image maps," which are different from linking images from a source folder, updating them at the source, and syncing them in the project. 

Not sure and not at a RoboHelp machine right now. Try:-

1. If you right click on one, do any options appear?
2. Have you looked at the various reports for a clue? 
3. Have you looked at RoboHelp's own help? Sometimes it has the answer. 🙂

________________________________________________________
My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Thank you, Peter! Mac/Win and Git differences aside, how would someone usually go about resolving these yellow "linked" images, and what does a yellow status mean? I've never seen yellow, just green and red. 

(And I just realized my first picture didn't upload correctly, so I'll include it here): 

Unless a Mac user comes along, I think this is one you will need to go to Support for. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.