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T
thuddles
Known Participant
January 9, 2014
Question

Linked PDFs do not open in AIR help window

  • January 9, 2014
  • 1 reply
  • 739 views

I am creating a help system in RoboHelp 10 and outputting it as AIR help. The help topics include links to several PDF documents, which are stored locally (they are not on a server or Web site). When I click any of the links in the AIR help window, however, the window goes blank; the content from the PDF does not appear. No other windows open, either. How can I get the content from the linked PDFs to appear in the AIR help window? Thanks!

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 10, 2014

Have you tried including the PDFs in Baggage Files?

I'm not sure that is necessary without testing but it's worth a try. Post back to let us know whether or not that works.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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T
thuddlesAuthor
Known Participant
January 16, 2014

Peter,

Thanks for replying and for the helpful suggest; I have to assume that it's best to make sure that linked files be included in the baggage files to make sure that everyone runs as intended. Indeed, the PDFs in question were included as baggage files. The problem was that I had not installed the AIRhelp application after I compiled it. Linked PDFs (on my test system, at least) don't open in the AIRhelp window if the app isn't installed. At least that's how it appears at this point.

Thanks again!

Tim

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 19, 2014

Ding! Yes I had forgotten that. Apologies. At least you have the satisfaction of finding the solution yourself.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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