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G. Carleton Foster
G. Carleton Foster
Known Participant
July 22, 2016
Question

Links Work in Development, not when Published

  • July 22, 2016
  • 1 reply
  • 546 views

Been using RoboHelp 11 for a quite a while, and running into an issue with links to topics on one page (page has about 40 links). All of the links work fine in development (and when I view the generated output). However, when the project is posted to the internal server for our users, only abuot 9 of the links on this page work. For the rest, nothing happens when the users click.

It just seems to be an issue with this one topic; I have others that have multiple links to existing topics with no issue. Thoughts? Are there just too many links?

Thank you!

    This topic has been closed for replies.

    1 reply

    Captiv8r
    Captiv8r
    Legend
    July 22, 2016

    Hi there

    Are there too many links? I seriously doubt it.

    If this is WebHelp, try looking at your Single Source Layout properties. Once there, enable the option named "Use Lowercase File Names (Recommended for UNIX). Re-generate the output and copy the updated files to your server.

    See if that changes things.

    Also, you may need to ensure you aren't looking at a cached version of the page. So ensure it loads fresh.

    Let us know if it helps!

    Cheers... Rick

    G. Carleton Foster
    G. Carleton FosterAuthor
    Known Participant
    July 22, 2016

    Thank you Rick,


    I really appreciate your input. I tried your idea (BTW: I entered the wrong version - we are using RoboHelp 2015, but found that option); not only didn't fix the problem, made the entire site unable to be viewed from our intranet site

    Carle

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 22, 2016

    The server must be configured as a web server. See if the sample projects

    have the same problem.

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