List of Browsers Supported by Robohelp x5

Forum|Forum|13 years ago
December 11, 2012
2 replies
924 views

Does anyone know the list of browsers supported by x5? We are using X5 for our project and every now and then, we get queries saying the toc is not displayed in a particular browser. Recently, there was an issue raised that it was not visible in IE 9 (Win Server 2008). I know there are issues with some firefox versions and chrome but not sure about recent versions of IE. Would really appreciate any help on this. Thanks.

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Peter Grainge

Community Expert

I'm not aware of any published list and I doubt it would be possible to produce one. The content of one topic could be fine in a given browser while something in another topic would die. You can pretty much guarantee problems with that old a version of RoboHelp in the later browsers, as your users are finding.

Certainly Chrome was not supported until Rh9.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge

Community Expert

I've just seen Colum's reply so let me clarify. Whilst IE and Firefox were supported by the various versions of Rh, each Rh version supported the versions around at the time so whilst X5 worked in the version of Firefox around at that time, it may be its outputs will throw errors in later versions.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A

Anonymous

Thanks Colum and Peter. I guess the only workaround is to send a pdf to those clients having a browser issue!

RoboColum_n_

Legend

Hi bds2012 and welcome to the RH forums.

The only one of the main browsers that can cause issues before Robohelp 10 is Chrome and even then only when viewing WebHelp locally. Peter Grainge has a good reference page of this and other browser related issues at this URL:

http://www.grainge.org/pages/authoring/browsers/browsers.htm

Other than that it is really down for you to say what ones you support.

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