Locally installed webhelp - problems in Microsoft Edge

Forum|Forum|7 years ago
March 30, 2018
2 replies
2182 views

I'm working with RoboHelp 2017, generating webhelp that is hosted on a server and also installed with our software. Our software is aware of whether or not an Internet connection exists, and will call the locally installed help in the event that there is no Internet connection (or in the event that the user has turned off the use of web-based help via the application setup).

When the default browser is set to Microsoft Edge (tested in version 41.16299.334.0), local help runs into some problems. One is that the navigation panel is blank. This seems to be addressed by reloading the page, so it's not an absolute deal-breaker, although I'd sure love to fix it. The major issue, however, is that context sensitivity does not function at all-- the help simply opens to our designated default page. Context sensitivity works fine on the hosted help, and works on both hosted and local help in other browsers.

Anyone have any insight on this? Many thanks.

WebHelp

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Jeff_Coatsworth

Community Expert

What's your point version of RH2017? Are you fully patched up?

M

MSCarolineAuthor

Known Participant

Jeff, yep, that's the first thing I checked. :-) Version 13.0.2.334.

Jeff_Coatsworth

Community Expert

Did you apply Peter's fix from this thread - ToC books not opening in Chrome ? It may have an impact on displaying in Edge too.

Peter Grainge

Community Expert

If the help is opened locally by you after generating it, is the navigation pane blank then?

Have you selected the Mark of the Web check box when generating?

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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M

MSCarolineAuthor

Known Participant

Hi Peter! Yes, Mark of the Web is selected. I've just spent a couple of hours testing this with one of our QA guys, because I'm running Windows 7 and therefore don't have Edge. :-) The navigation panel issue is not reliably reproducible, and when it does happen it can be fixed by reloading, so I'm inclined to think it's an incomplete page load issue. Interestingly, when the local help is opened either by CSH call or directly from the C drive, parts of the frameset flicker-- specifically the Contents/Search tabs and the search box that we've placed at the right side of that same bar. So it seems like local help is doing something weird on load in general.

I'm really far more puzzled by (and concerned about) the fact that context sensitivity isn't working in the local help. I mean, it's better than what happens in Chrome (where they get a blank browser window!), but it's certainly less than desirable.

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