Skip to main content
Ullrich Cox
Ullrich Cox
Participating Frequently
Jan 30, 2019 12:07 PM UTC
Question

Logging user search terms

I have been asked to log the search terms that users put into search in a RoboHelp HTML project so we can identify what our users are looking for when they use the search function. Has anyone done or have an idea of the best way to do this? We are also implementing google analytics, I'd be interested in any opinions on this - pitfalls, issues etc.

This topic is closed to new replies. Start a new post to keep the conversation going.

2 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Jan 30, 2019 4:18 PM UTC

There are various threads about Google Analytics such as the one at Re: Robohelp 2015 Responsive HTML 5 layouts and Google Analytics I can't add any more to those as I haven't attempted to use that for search terms. There is a Google Analytics Support Forum where you could ask about tracking searches but be aware they will not have any knowledge of RoboHelp.

You can track searches user RoboHelp Server but that is an additional product that needs to installed on every server where the help is hosted.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Translate
Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Ullrich Cox
Ullrich CoxAuthor
Participating Frequently
Jan 31, 2019 9:39 AM UTC

Thanks Peter, I have used google analytics on other web sites but just wondered if there had been any issues that others had experienced with online help sites.

On tracking user searches I will look at using RoboHelp Server but I don't think my organisation will consider implementing it. If anyone else has a solution or advice that would be greatly appreciated.

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices