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A
Anonymous
August 21, 2013
Question

Main toolbar won't display in RoboHelp HTML 9

  • August 21, 2013
  • 1 reply
  • 361 views

When I generate my project, the main toolbar won't display across the top. The navigation works, but not the toolbar (for example, the Search function). I've tried changing skins, thinking maybe that was the issue, but it makes no difference. It will not display. Any idea as to why?

I also want to be able to have a data field in my Index and Glossary where I can search certain words/phrases, but that is not appearing either.

Please help!

Thanks in advance.

This topic has been closed for replies.

1 reply

Captiv8r
Captiv8r
Legend
August 21, 2013

Hi there

What you are seeing in the image is the "Traditional - No Skin" view of WebHelp. This is what it looked like before eHelp developed the "skin" concept.

There are a few things to check to see why this may be happening.

First, check the skin setting itself in your Single Source Layout recipe. Double-click the layout and see if by chance you have selected this option. Sometimes if you have been playing with the settings and you enable Section 508, then disable it, the skin gets set to this setting.

If that is the case, all you need to do is click the drop-down and choose the skin you wish to use.

If that is NOT what happened, it may mean that you need to allow ActiveX to be enabled in your browser when you launch the WebHelp. In IE, usually it means you saw a yellow information bar and you need to click Allow or Enable or something like that.

Cheers... Rick

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