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cheryls1730789
Known Participant
August 12, 2020
Question

Major problems with Robohelp 2020 not displaying TOC, Index, and Search information

  • August 12, 2020
  • 25 replies
  • 1044 views

I just upgraded to robohelp 2020 and having major problems with the product not displaying my help correctly. The upgrade went smoothly, and when I first display the output the TOC displays. However, the index and search does not work. When I go back to the TOC after going to the index, now the TOC no longer displays. Any ideas?  Could this be an IE problem? IE is the default browser here so it has to work for IE.

thanks to all that  respond

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 12, 2020

    Look in your preset to find out which skin.

    Try selecting Azure Blue to see if that works for you. If you are already using Azure Blue, add a fresh copy with a slightly different name.

     

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    cheryls1730789Author
    Known Participant
    August 12, 2020

    I had trouble when I first included the image in my post and the post didn't go through. so i first sent the text and then the picture.  But to answer your question, I have the exact same version of IE as you. I sent the picture because I don't remember the name of the skin because I changed the name to the product name.

    C
    cheryls1730789Author
    Known Participant
    August 12, 2020

    Just a note. When the help first displays, the TOC does have information. However, if you go to the index and back to the TOC then there is no information in the TOC. So the picture was taken after I went to the index and back to the TOC.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 12, 2020

    I see your image but which skin is it and is you version of IE the same?

     

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    cheryls1730789Author
    Known Participant
    August 12, 2020

    C
    cheryls1730789Author
    Known Participant
    August 12, 2020

    Ok my post didn't seem to go through so I will try again. I have the same version number. I don't remember the name of the skin I used because it has been quite some time since I picked the skin. However, I included a picture. I will post the text and then the picture

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 12, 2020

    I just generated About RoboHelp using the Azure Blue skin and it's working fine in IE.

     

    IE11.959.18362.0

     

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    cheryls1730789Author
    Known Participant
    August 12, 2020

    responsive

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 12, 2020

    Frameless or responsive?

     

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    cheryls1730789Author
    Known Participant
    August 12, 2020

    Sorry

    Any other questions?

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