Map ID call in RH11

Forum|Forum|11 years ago
November 7, 2014
2 replies
1599 views

I have been using RH7 and Map IDs. I have upgraded to RH11, but I cannot figure out how to get my Map IDs to work. In RH7 it was a simple URL call, .../roboapi.asp?Context=Map ID What would the call be in RH11?

WebHelp

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C

Cape_OpsAuthor

Inspiring

New Twist...I did some testing with Google Chrome and found if I turned off Pop-Up Blockers, the Map IDs (CSH) work. I tried this in IE11 and I get the message "The help page you are looking for can be found at here." (clicking on here will display the CSH). We only use IE so having the users switch to Google Chrome is out, and Pop-Up Blockers turned off is against company IE policy. Any ideas?

Jeff_Coatsworth

Community Expert

What about having pop ups allowed for your site? How about adding the help as a “Trusted Location” in IE11?

C

Cape_OpsAuthor

Inspiring

I tested that and it does partially resolve the problem in IE11. It still gives the message and the user must click the here link.

Jeff_Coatsworth

Community Expert

What CSH method are you using?

C

Cape_OpsAuthor

Inspiring

Jeff,

I am not sure. In RH7 I used the Map ID tool and have mapped 200+. These are called by a web application such as, http://<server<http://%3cserver> name>/roboapi.asp?context=Map ID

I have upgrade my RH7 projects to RH10 and then to RH11 and I need to be able to call the Map IDs. Also, when users call needing application support on a particular topic I will send them the above URL, with the appropriate Map ID, so they can click and get right to the topic.

Rich

Jeff_Coatsworth

Community Expert

Check Peter’s site (grainge.org) and Willam’s site (wvanweelden.eu) on calling WebHelp

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