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Master Page not getting applied in Word Preset

Forum|Forum|3 years ago
November 9, 2022
4 replies
383 views

I cannot get the Word output preset to include a Master Page in version 2020.8.34. Word templates are not used. I've tried creating new MPs and topics and even projects, still no luck. The Responsive HTML5 output preset does generate the Master Page content. Any ideas why? Thanks!

Output presets

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Correct answer Peter Grainge

You don't. In Classic there was control over each of the sections. In 2019 and 2020 the Word output had little control. Things have changed in 2022. See the RoboHelp Tour on my site.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Peter Grainge

Community Expert

Come back if you have problems after reading what's in the RoboHelp Tour.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Correct answer

Community Expert

You don't. In Classic there was control over each of the sections. In 2019 and 2020 the Word output had little control. Things have changed in 2022. See the RoboHelp Tour on my site.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

J

Jared2668751629v7Author

Participating Frequently

Will do thank you!

Peter Grainge

Community Expert

Sorry for the slow reply. I have just tested this and it seems to be working fine. The master page I applied in the preset is showing the fonts in the style of the CSS attached to the template.

See the Contact page on my site and send me a dummy project with this problem as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

I will see if I can identify the problem.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

J

Jared2668751629v7Author

Participating Frequently

Thank you Peter. I ended up creating a new project and Book TOC then importing the files/topics I needed and the Master page header and footer sections did show up in the Word Preset output. The Front Matter and Back Matter sections also had the header and footer sections however the Chapter Title/Title field was empty for those pages inside (TOC Page, Other page)(Index Page). How do you configure a Title for those pages? Thanks again.

Peter Grainge

Community Expert

Are you saying the topics in Word output are not showing the header and footer of the master page and the CSS attached to the master page is not being applied to the topics?

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

J

Jared2668751629v7Author

Participating Frequently

Yes, thats what I mean. This is happening on a project and topics that have been upgraded from an older version and I believe that to be the issue.

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