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adamm45990798
Known Participant
July 28, 2020
Question

Masterpage being applied to random pages in PDFs

  • July 28, 2020
  • 4 replies
  • 176 views

Hi all,

 

I'm using RH 2019 (New). When I apply a masterpage to my PDF output, it only applies the header and footer elements to certain pages, seemingly at random. 

 

After starting a new TOC from scratch, it seems tied to the inclusion of more Chapters. If I add one or two, it's fine. On chapter three or four, the masterpage header and footer seems to be introduced periodically. 

 

But the stylesheet attached to the masterpage is applied regardless.

 

I'm continuing to test, but would be interested to know if anyone else has had this issue.

 

I have the masterpage applied to all pages etc via the PDF output config.

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    4 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 29, 2020

    Can we step back a bit as you have had various problems in various threads, the project has been on three machines (not sure if all you or different people), been in both 2020 and 2019 I think so it has been downgraded, and so on?

     

    It seems to me the project needs a good examination but you have said you can't share it with me. That would be no one but myself. 

     

    Can I suggest you have a word with your management and get their permission. I'm sure I could get Adobe to vouch for me if really necessary. 

     

    Then you could set all the issues and we might get somewhere. Right now I'm like a mechanic where you won't bring the car in but still want it fixed. 🙂

     

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    A
    adamm45990798Author
    Known Participant
    July 29, 2020

    Hi all. I've tried applying the masterpage to individual topics, too. It doesn't seem to solve much. The style applies, but the header and footer appear intermittently. Sometimes, one or both appear. Sometimes, nothing. Messing with font spacing and settings sometimes would cause the header to appear. 

     

    Like all my RH problems, it's a mystery more than often. I've never had so many problems with software before.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 29, 2020

    Also, is the Header and Footer absent or just in the wrong style?

     

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    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    July 29, 2020

    Perhaps open one topic where the header/footer works and one that doesn't and compare the topic properties. Perhaps there's a difference in the stylesheet or master page applied to the topics? Theoretically the setting in the output preset should take precedence, but it's 2019 New so maybe something changed.

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