Skip to main content
V
Viky T
Inspiring
February 1, 2018
Question

Meiryo UI font no longer in RoboHelp 2015 in Win 10?

  • February 1, 2018
  • 2 replies
  • 2477 views

I have a project I created in RoboHelp 2015 on a Win 7 laptop. I upgraded to a laptop with Win 10 and I no longer have access to the Meiryo UI font in my RoboHelp project. I need this font for my Japanese translation. It is causing all kinds of problems. Also, any English text I have in my Japanese project is coming out as Times New Roman. Never had an issue before. I switched my CSS to Meiryo rather than Meiryo UI. I tried using Arial on the English words and that did not work, they still showed up in Times New Roman. I had to create Character formatting in Verdana and apply it to all English words to get them to render properly. I tried using a Fontset with Verdana as second font and that messed up the Meiryo font. What happened to the Meiryo UI font in RoboHelp? I know the Meiryo UI font is installed on my system because I can access it in MS Word docs without a problem.

Any thoughts?

This topic has been closed for replies.

2 replies

V
Viky TAuthor
Inspiring
February 27, 2018

OK, I upgraded to RoboHelp 2017. This seemed to fix the issues. I was able to remove the extra English/Arial character formattting that I had previously applied to the English words. Now when I a generate the HTML 5 content, the English words display in a sans serif font and look much better. The problem seems to be with RoboHelp 2015 and Windows 10. When I generated with RH 2015, English words in the Table of Contents were displaying in Times New Roman. Now with RH 2017, everything looks much better.

Thanks to everyone who offered suggestions. This was a weird one.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
February 1, 2018

So the problem is that the Meiryo UI font isn't appearing in the RH project or the HTML5 output? Or is it both? You say you have the font installed, but did you install it after you had installed RH2017 and upgraded the project?

V
Viky TAuthor
Inspiring
February 1, 2018

The Meiryo UI font is not in the RH project. I even tried creating a brand new project to verify that it is not available in RoboHelp at all. The font is installed on my system. I believe it was installed on my laptop when I got it. I installed RH 2015 on the new system. It is just not available in RoboHelp. I will be upgrading to RH 2017 very soon. That could maybe solve the problem? In the mean time I am trying to get the Meiryo font to work for me but it is not working very well. The output does not look as good as it did on Win 7. Plus I have to do extra work to get the English to render properly.

Wondering if this is an issue with Win 10 in particular?

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
February 1, 2018

Sorry, I got my versions and upgrades mixed up there - so the font isn't showing up in the RH project - what about in the output you produce? Is it appearing there? Did you have to include it as a baggage file before?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices