Inspiring

Answered

Message: Failed to generate PDF. Check log for more details.

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Hi, I get this message when creating a PDF in RoboHelp Version 2022.4.179.

"Failed to generate PDF. Check log for more details."

Where can I find the log file?

Anyone having the same issue?

André2331200264sqCorrect answer

Inspiring

Hi everyone,

I solved the problem.

There was an Environment Variable called _JAVA_OPTIONS that set the Java Heap Space (xmx) to 256 MB.

I deleted that and now it works fine.

I hope this will help other users with the same issue.

Regards,
André Bergsma

Peter Grainge

Community Expert

It's all pointing to the wrong version of java in the office. See https://www.grainge.org/RoboHelp_Tour/rh2022/outputs/outputs_pdf.htm

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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André2331200264sqAuthor

Inspiring

Thanks Peter,

I will try to have the same working Java version installed on both pc's and hope this will solve the problem.

André

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André2331200264sqAuthorCorrect answer

Inspiring

Hi everyone,

I solved the problem.

There was an Environment Variable called _JAVA_OPTIONS that set the Java Heap Space (xmx) to 256 MB.

I deleted that and now it works fine.

I hope this will help other users with the same issue.

Regards,
André Bergsma

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Jeff_Coatsworth

Community Expert

What version of JRE did you install?

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André2331200264sqAuthor

Inspiring

Hi Jeff,

This version.

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André2331200264sqAuthor

Inspiring

Sorry Jeff,

I am on another pc now. That is the JRE that is installed here.

I tried to create the PDF, and it worked!

At home I have the 1.8.0_421. Could that be the problem?

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André2331200264sqAuthor

Inspiring

Found the log. Right click on the Output preset PDF.

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André2331200264sqAuthor

Inspiring

The log says "Error during image decoding: java.lang.OutOfMemoryError: Java heap space"

- I already downloaded the latest Java 64 bit version, but the error still exists.

- Then I downscaled the images in the manual to about document resolution, but no results.

- I googled for the error message but that results in multiple solutions that go beyond my programming skills.

Any suggestions to simply fix the problem?

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