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Texas Techwriter
Inspiring
January 12, 2021
Question

Mini TOC is not displaying contents

  • January 12, 2021
  • 12 replies
  • 384 views

 

Mini TOC is not displaying contents. When I publish to SharePoint Online I get the following message when I click a heading in the Mini TOC:

 

The webpage at https://tmobileusa.sharepoint.com/sites/RoboHelpOnline/Shared%20Documents/PIER_2/undefined#rearranging_col might be temporarily down or it may have moved permanently to a new web address.

 

This happens with all Mini TOCs in the file that has been upgraded from RH 2015 to RH 2020 as well as a newly created Mini TOC. These display just fine in the Preview.

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    12 replies

    Jeff_Coatsworth
    Community Expert
    Community Expert
    February 3, 2021

    Well, let us know what Support came up with - it can only help others who may run across the same issue.

    Texas Techwriter
    Inspiring
    February 3, 2021

    This is not a problem that the forum can solve. It is a bug in RoboHelp. I have been working with Adobe to get this fixed.

    Peter Grainge
    Community Expert
    Community Expert
    January 29, 2021

    So why not come back sooner and tell us that? Did you get a case number as I can ask someone to follow it up?

     

    At the beginning you said it worked in preview. Did it also work if you generated the output locally or is that what you meant by Preview.

     

    The link you have posted is not accessible to forum users.

     

    There's a couple of questions that Amber raised, let us know about those.

     

    Do links in the TOC work?

     

    Could you publish a new project there with just a few topics to test a project created in 2020? Mini TOCs work as you can see at About Adobe RoboHelp (grainge.org).

     

    Please let us know either way whether or not you want to try a bit more to get it working and, if you do, then please respond to the above. That's the only way we can help here.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

     

     

     

     

     

     

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    Texas Techwriter
    Inspiring
    January 29, 2021

    Publishing solutions is what makes the forum tick if anyone actually helped me solve the problem. I have had no help from support in spite of numerous attemps by phone and email. They never replied. My solution was to delete all my mini tocs. And it is definately not a url issue.

    Peter Grainge
    Community Expert
    Community Expert
    January 29, 2021

    Always a shame when someone seeks help but then does not come back with how they resolved it if the answer couldn't be found here. Publishing solutions is what makes the forum tick.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Peter Grainge
    Community Expert
    Community Expert
    January 21, 2021

    Have Support resolved this for you?

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Peter Grainge
    Community Expert
    Community Expert
    January 14, 2021

    I'm inclined to think it is a URL issue so it will be interesting to learn what Support come up with.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Texas Techwriter
    Inspiring
    January 14, 2021

    Thanks for all your input, but there is nothing wrong with the file. This happens with newly created files as well. There is a bug in the Mini TOC. I have contacted Adobe support and will keep you posted on their findings.

    Community Expert
    January 14, 2021

    Also make sure you're on Update 3. If you're on the original release, you can't use Help > Check for Updates, but will need to download the latest update from here: https://www.adobe.com/support/robohelp/downloads.html

     

    Once it's installed Check for Updates will work as normal.

     

    And can you try adding a minitoc to one of the sample project and see if the error occurs with that? That will help determine if the problem is isolated to your project or not.

    Community Expert
    January 13, 2021

    That "publishing locally" image - I assume you mean "generated and opened from the C drive". So that would indicate a problem with the project rather than sharepoint.

     

    If you want to talk to support you'll need to contact Adobe directly as we're all volunteers here and staff don't generally look at the forums. https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp

     

    (edit to remove irrelevant info)