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Known Participant
Apr 5, 2017 8:50 PM UTC
Question

Missing Folders

I am using RoboHelp 2015. RoboHelp stopped working while I was in the middle of a project. When I reopened the project, several folders went missing from my Project Files list. Is there a way to bring them back without recreating the folders and reimporting the content?

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8 replies

Captiv8r
Legend
Apr 5, 2017 9:35 PM UTC

Things to check:

From the Project tab, click Display Topics and see if the Empty Folders item changes anything. (it could be that for whatever reason the topics were dropped and leaving the folders empty and if you aren't viewing empty folders...)

Perhaps the Project Manager pod simply needs to be expanded?

If neither one of these is the case, perhaps try clobbering the CPD file.

Click here to watch a video on how to clobber the CPD

Cheers... Rick

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daveh0714Author
Known Participant
Apr 5, 2017 10:08 PM UTC

Thanks, I tried those ideas but it didn't work. The folders and content are on the source drive but they do not load into the project. The long way is to recreate the folders and reimport the content. I was hoping there was a quicker way to recover the content.

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Peter Grainge
Community Expert
Community Expert
Apr 6, 2017 9:00 AM UTC

You might find that on creating the folder and importing the first topic, the others will appear. I have seen that happen with images.

If not though, you can select all the topics in a folder so it shouldn't be too bad unless you have lost lots of folders.

Where is the project located?


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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