Skip to main content
Known Participant
April 23, 2012
Question

Missing text in RoboHelp 7 when previewing/generating Frame files

  • April 23, 2012
  • 1 reply
  • 1905 views

This is a new issue for me. Until last week, it seemed to work fine. Now, though, whenever I import by reference my frame files I have noticed that, while they look fine in the Design view, when I click Preview it has missing text in parts. In one file, which was all text (no graphics), it was completely in Preview. Then, when I generated the help, that topic was still blank.

This doesn't always happen, though. Sometimes a topic is fine up to a point, then, all the text is gone, leaving only the screenshots. It generates that way also. On the other hand, some files come out fine, with no missing text. (This is only apparent in the Preview and generated help.)

I'm using TCS 1, that has RoboHelp 7, and I generate to WebHelp. I've applied an update that makes it 7.01.001.  I've also applied the "missing space" fix that Peter Grainge suggested (it worked ).

Like I said, TCS worked fine up to last week, then I started seeing these missing chunks of text. I tried creating a new RH project and starting all over, importing only one small file that had all text and no screenshots/graphics. Both the preview and generated help came out blank, although I could see it plainly in the Design view before generating.

Has anyone else had this issue, or know what it might be?

This topic has been closed for replies.

1 reply

Jeff_Coatsworth
Community Expert
Community Expert
April 23, 2012

Personally, I wouldn’t rely on version 1 of TCS to produce my help (especially since it’s up to 3.5 right now & there’s been so many fixes) – what’s changed in your environment? Where’s the project located? Are you saving before generating the help?

dwc3Author
Known Participant
April 23, 2012

Well, it's all I got at the moment and with a company buyout it's probably not the best timing to ask for an upgrade.

Everything worked fine until a few days ago. Only change in entire environment was a company-mandated change to IE9.

I keep the project in the C drive, away from the program files. Saving before generating doesn't make any difference. I've even reinstalled RoboHelp 7, but that didn't help either.

Peter Grainge
Community Expert
Community Expert
April 24, 2012

Only change in entire environment was a company-mandated change to IE9.

Only change! That could well be behind this problem.

Generate the output and try viewing it in a different browser.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.