Missing WEBP images from MS Word and PDF outputs, RoboHelp 2022

Forum|Forum|1 year ago
August 16, 2024
2 replies
171 views

While the Responsive output is fine, WEBP images are missing from Word and PDF outputs generated by RoboHelp 2022. Replacing WEBP images with PNG in a project solves the issue. Is WEBP not supported in MS Word and PDF output formats or is there some kind of problem?

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Peter Grainge

Community Expert

Revising my reply. I poked around RoboHelp's own help and eventually found it states webp is supported. My apologies. It would appear therefore that the problem is with the outputs you specified. I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

I will be interested to learn what they say.

As moderator, I have unmarked the post that was marked as correct.

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Peter Grainge

Community Expert

I think you answered your own question. Not a supported format.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Z

Zen6Author

Participant

Thank you for your answer. I wish it would have been clearly stated in RoboHelp specifications.

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