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beatab1962
beatab1962
Known Participant
Jun 15, 2020 6:22 PM UTC
Question

Move Robohelp 11 software and project from windows 7 to windows 10 pc

I work on a Robohelp 11 project that is located on a windows 7 machine. My company's IT department is mandating I move my project along with the Robohelp 11 software to a new Windows 10 supported machine. How do I get the Robohelp 11 software and Project transferred to the new Windows 10 machine? I do not have the Robohelp 11 software install nor I know where the license is. This Robohelp 11 project and the windows 7 machine it runs on, was setup over 10 years ago and the folks that set it no longer work at my company. Has anyone out there had a similar experience that can offer some advice? Thanks for your help!

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    2 replies

    Community Expert
    AmebrCommunity Expert
    Community Expert
    Jun 16, 2020 12:42 AM UTC

    Regarding moving the project source itself. 

     

    If you have source control, just make sure everything is checked in to your source control system correctly, then you can just get the latest version when you have your new computer. 

     

    If you don't have source control (or if you want a separate backup), then you can zip up the entire project folder using Windows Explorer and copy that across to the new PC.

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Jun 15, 2020 6:46 PM UTC

    Adobe will help when you have proof of purchase but I expect that too is lost.

     

    There are some apps that can retrieve keys. That's for your IT people to resolve and I don't know if they will retrieve Adobe keys.

     

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