Multi-Level Lists RoboHelp 2019 New UI Link to Word Source

Thank you Peter,

I appreciate your confirmation of the change in the UI per your first reply.  The 'trick' seems to be, as you noted in your second reply, to disable the 'Convert Word Lists to HTML Lists' in the Word Link Settings / Advanced tab.  By keeping the 'Import Inline Styles' I was able to have my Bold and other locally defined character styles appropriately applied to all my text and have the correct numbering and indentations levels in my multi-level lists.  The only remaining challenge is to deal with the fact that we have 'normal' text and graphics (application screen captures) embedded in the lists.  Depending on where the information falls within the list the indentation is not always applied. So far I haven't figured out any sort or pattern other than the fact that the 'normal' text cannot be the last item in the list.  I basically have to 'play' with the placement of the screen shots within the list until RoboHelp recognizes the graphics and applies the indentations. 

Two late thoughts here.

1. Are you saying it works OK in an output that does not use the master page?
2. Try without converting to HTML Lists.

RoboHelp Reimagined is a sample project rather than the product name. Yeah, I know, support call it that as well. Support are wrong!

The basic problem here is the new UI versions (2019 and 2020) use strict HTML5 and CSS3 that doesn't play nicely with Word lists. The Classic versions of RoboHelp used proprietary code that got around that but it's not an option. That said you should still be able to link to a Word document.

Could you share one of the Word documents with me? If you can what I want you to do is create a new project and add your CSS files and the master page so that it shows the problem. Then see the Contact page on my site and send the project and the Word document as instructed there. Do make sure you include a link to this thread and please do not email the project direct. Also let me have some notes directing me where to look in the Word document for a list that is how you want it.

I will then generate an output to see what you are seeing and see if I can find a solution.

If the information in the document is confidential create a copy and just put in garbage text. As long as the list format is there is all that matters.