A

Anonymous

Question

Multiple/broken/repeated listings in Search results

Forum|Forum|17 years ago
July 14, 2008
19 replies
1914 views

Hi, I recently switched from RH 6 to RH 7 and when I generate a project, I'm now getting multiple repeats in my search results. For example, if I did a search on "Laboratory processes," it will appear three (or more) times in my search list (though not all bunched together). One of those links will take me to the right place. The others will have the "You've reached a broken link" page. I've already gone through and fixed *all* broken links in the document. RoboHelp even says there are no broken links. What could be causing this? I already read the "Multiple search results" topic on here, and this is *not* my issue. Any responses will be appreciated!
~ Heather in NC

HTML

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A

Anonymous

THAT WORKED!!!!!!!!!!!!!!!!!!!

Wow. It's always something. Now my last (??) question is, do I go in and delete the RH-supplied Single Source Layouts (the ones that were problematic) and leave mine? Can I then change their names back to what the RH ones were? (I don't like seeing "TestWebHelp" and "TestCHM" in my list. I know, it's nutty, but that's me. I want the regular names. Do I just delete the old/erroring ones and replace them with my new ones?

THANKS!

MergeThis

Inspiring

Hey, not so loud!

Yes, delete away.

Good luck,
Leon

A

Anonymous

No other authors, no other RH users. Just me. No way to open it on any other computer. I am SURE this has SOMETHING to do with the move from RH 6 to RH 7, even though it didn't affect the other files. I'm going to pass on anything to do with the Registry.

Output type is CHM and WebHelp. The multiple search results occur in both formats.

MergeThis

Inspiring

Not only do .cpd files get munged (yes, that's the technical term), but so do SSL (Single Source Layout) configurations. The RH help might not clearly state it, but you can create multiple layouts for CHMs, WebHelp, Printed Doc, etc., as long as they have different names. So, give this a try. (You could try the following in WebHelp instead, if you prefer.)

In Project Manager, right click Single Source Layouts and select New Layout. In the New Layout dialog, type Test CHM (or whatever) in the Layout Name box and select Microsoft HTML Help in the Output Type pull-down. Then step through the HTML Help Options wizard (change the path in the very first box on the first page). See what happens in that CHM file.

Good luck,
Leon

A

Anonymous

It's both. We publish in both CHM and WebHelp. I do a batch generate usually, but in this case, I've just been doing the CHM file and it's still having the issues.

FYI- when you use terms like "backup the current folder"... I'm not sure many people really get that. To me, it means "make a copy of it" and that's what I do. So right now in my documents tree, I've got the regular folder and then the "Copy of regular folder" etc. If you mean something different, please elaborate.

Thanks for continuing on the case.

A

Anonymous

question - are you compiling a chm file, or are you generating and publishing a web-based WebHelp system?

Cuz if you are publishing to the web, I wonder if you could go into Windows Explorer, BACKUP the current folder set for the published Help, then delete it entirely from its standard location - and publish again to put a fresh project out there. Maybe there is some junk left over from older iterations?

Anyone see any problems with that?

A

Anonymous

Oh darn, I don't have any missing topic references.

RoboWizard

Inspiring

Hi Heather

Do you have another author there? Any way to open this project on a different PC? My thinking here is as follows.

If you are hesitant to edit the registry, this might show up on a different PC.

If you want to try and edit the registry (it's not really that bad) take a look at fellow Adobe Community Expert Peter Grainge's site at the link below and explore Snippet 13.

http://www.grainge.org/pages/snippets/snippets.htm

What is this output type?

Cheers... Rick

A

Anonymous

That HAS happened! I DO remember that message, about things being outside the project, esp having to do with some blue bullets I am using. There have been a few other files that popped up with too. Oh man. I bet that is it. I hear you're never to touch the Registry!

A

Anonymous

Thanks RoboWizard. As I posted after Pete's post, I don't understand how to figure out if something is "above" or out of the root or any of that. I don't SEE anything outside the folder, but I don't really know what to look for.

RoboWizard

Inspiring

Hi again Heather

This could prove to be a bit on the tricksy side. Here's why. RoboHelp HTML has traditionally presented dialogs we may see from time to time that advise us when things like this are outside the project. The problem with this is that the dialogs also offer a nifty little check box that says "Don't show this again". And if you were to click and place a check mark inside the check box, you quite literally will never see the dialog again. And there is no simple way to get it back. You have to edit your Windows Registry.

The bottom line here is that you have some investigative work to do to determine where these references are coming from. Perhaps try clicking Tools > Reports > Missing Topic References as a start.

Cheers... Rick

A

Anonymous

Yes, the CPD is supposed to rebuild - so that's a good thing. And now, we can rule that out as being the problem.

RoboWizard

Inspiring

Heather, have you explored the option Pete popped in to suggest? If not, you really should investigate.

A

Anonymous

lucky you! I'm still at work, with two chms to whip out before I leave.
Zzzzzzzz.....

A

Anonymous

I deleted the CPD file as recommended. But everytime the file compiles, it generates a new one. And... same result. (Multiple/broken search entries.)

A

Anonymous

both these facts - there were no other changes (file/project name or location, etc.) and that it only happens on one project still point me towards the CPD file. But that's just me - maybe someone else has some ideas.

Question: The first time you tried the rename, we know now that you left the cpd extension. So, on the second attempt, did you work with the same group of project files, or revert back to your original project as saved in your backup?

If you worked with the same fileset, I would restore my backup, to be back at the very beginning, and rename the cpd file extension (or really, you can just delete it...) and try opening the project again, while waiting for some more guidance.

A

Anonymous

Thanks. I'm home now with two strikes against me- dial-up AND no RoboHelp, so I'll try these things in the morning.

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