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SHillaby
Inspiring
November 14, 2017
Answered

Multiscreen HTML5 generating a blank index.htm

  • November 14, 2017
  • 1 reply
  • 755 views

I recently got a new PC at work and instead of reinstalling RoboHelp 2015, I installed RoboHelp 2017. After opening my project and reconnecting with the version control, etc., I generated the customized Multiscreen HTML5 layout that I use.

After it generates, when I open the index.html for the site, it opens up blank. I have tried creating a new screen layout for the project and get the same result.

Opening other pages directly works fine.

The source code for the index.htm is:

<html>

     <head>

     <meta name="viewport" content="width=device-width, height=device-height" />

     <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

    

     </head>

     <body>

     </body>

</html>

Any help that you can offer would be greatly appreciated. Thanks!

This topic has been closed for replies.
Correct answer Jeff_Coatsworth

Have you applied all the RH2017 updates and regenerated? What browser(s)?

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity ExpertCorrect answer
Community Expert
November 14, 2017

Have you applied all the RH2017 updates and regenerated? What browser(s)?

SHillaby
SHillabyAuthor
Inspiring
November 14, 2017

Hmm, I thought it would be up-to-date since I downloaded it from Adobe last week, but apparently not. I will update and try again. Hopefully that will fix the issue.

Also, sorry about the missing source code. Apparently the topic editor and I aren't getting along.

Jeff_Coatsworth
Community Expert
Community Expert
November 14, 2017

Nope, all downloads of source installation files are the original release build - they don't go back to "bake in" any extra fixes made since the release date. That's what the updates are for ;>)