Multiscreen/Responsive HTML5 Generation failing in RoboHelp 2019.0.14 New UI

There is no such thing as webhelp in the new UI. Responsive has an option to turn off responsiveness so that it behaves like webhelp but do you want that?

You may have an output called webhelp but the icon will show it is HTML5, responsive unless you turn it off.

I also need to PDF and Webhelp output for this project. I just noticed for the PDF options there's a Page Size option. Default is A4. Most users will be on phones and tablets (PDF is a temporary output until the Dev team can get to the responsive html5 output I created yesterday). Should I change the page size to Letter?? I see there's also Custom, but I wouldn't know what to put in there, and the Developers are offshore (Ireland), not available at the moment. Thanks for any advice.

I've managed to get RH to bake cakes for me. 😛

Seriously though, the only way you can tell what output is being generated is by the icon next to the output preset name. The shield with a 5 in it means Responsive HTML5.

It was an option in older versions. You can call an output what you like so you could create a responsive output and call it Printed Documentation, not recommended. Click + to create a new preset and you won't see Multiscreen.

Look in the RoboHelp Tour on my site and search for multiscreen. You had to configure one output for desktop, one for tablets and one for phones. It didn't take off as it was too complex.

Peter and Amber: You've said I do NOT have "multiscreen" but literally one of my Output options says "Multiscreen HTML5," so I'm not sure what you mean when you tell me I do not have that option. When I hover the cursor over that option the tooltip does say "Responsive HTML5".

They only need the output which is not multiscreen as both Amber and I have pointed out. That is a format that was only in Classic. What you have generated will be responsive, different thing. 

You agree with the developers how they want the output. A zip file is one option. The might want you to publish the output somewhere. 

I'm a bit stunned, not sure what I did but I generated "Multiscreen HTML5" again and it worked. Next question: what do I send to the developer? Do I zip the entire folder in "This PC > Documents > My RoboHelp Projects > outputs > [ProjectName] > Multiscreen_HTML5" ??

Only a quick test on a simple project as I haven't created webhelp for a long time.

On upgrade no skin was selected in the preset, which is not what I expected. I clicked to generate and expected an error saying no skin was selected but it applied what looks like Azure Blue and yes it was responsive.

That's not how I understood it was planned to work.

I'll dig out an old Classic project with some webhelp later and check it. I thought the plan was it would upgrade working as webhelp. I'll post back later.

Nope I'm still lost.

Here's what I have.

Classic project with :

a. Responsive HTML5 using Azure Blue.

b. Webhelp using <traditional no skin>.

c. Webhelp using <Default>.

d. Webhelp using Aquamarine.

Upgrade to 2019 New UI:

a. Responsive using Azure Blue. Azure Blue has Responsive selected

b. Webhelp (all), no Layout selected, but generates fine and the skin appears to be Azure Blue in the output. All work as Responsive outputs.

I'm missing something somewhere, I'm just not sure what.