Question
Must clear browser cache for TOC to display correctly
Hi,
Here's my situation:
I use RoboHelp 7 to manage our public, online Knowledge Base (KB). I generate the layout to my local computer and then manually upload the project output files to our sever via SmartFTP (this is the only way I've been able to publish; I'm unable to publish directly to our sever using RoboHelp Generate Primary Layout function -- but that's another issue.)
The issue is this:
After I finish uploading the the project file to the server, I view the newly published KB in Firefox 3.0.6 or IE 7.0.5xxx. SOMETIMES the KB TOC looks fine on the first view -- without even clicking refresh (if my browser happened to be open). OTHER TIMES, I view the newly published KB in the browser and TOC is totally screwed up; that is, topics are filed helter-skelter under the wrong TOC books. What's weird is that the browsers are not displaying the previous version of the KB; they're displaying some randomly generated disorder! When I clear the browser history (IE)/ clear private data (Firefox), that solves the problem -- the TOC displays correctly.
Obviously, I have a solution to this problem for myself and co-workers, but I worry that many of our users are viewing a screwed up TOC. Does anyone know why this happens and how I can publish updated versions of our KB that won't require viewers clear their cache to see it properly? Any insights are much appreciated!
Thanks,
Beth
Here's my situation:
I use RoboHelp 7 to manage our public, online Knowledge Base (KB). I generate the layout to my local computer and then manually upload the project output files to our sever via SmartFTP (this is the only way I've been able to publish; I'm unable to publish directly to our sever using RoboHelp Generate Primary Layout function -- but that's another issue.)
The issue is this:
After I finish uploading the the project file to the server, I view the newly published KB in Firefox 3.0.6 or IE 7.0.5xxx. SOMETIMES the KB TOC looks fine on the first view -- without even clicking refresh (if my browser happened to be open). OTHER TIMES, I view the newly published KB in the browser and TOC is totally screwed up; that is, topics are filed helter-skelter under the wrong TOC books. What's weird is that the browsers are not displaying the previous version of the KB; they're displaying some randomly generated disorder! When I clear the browser history (IE)/ clear private data (Firefox), that solves the problem -- the TOC displays correctly.
Obviously, I have a solution to this problem for myself and co-workers, but I worry that many of our users are viewing a screwed up TOC. Does anyone know why this happens and how I can publish updated versions of our KB that won't require viewers clear their cache to see it properly? Any insights are much appreciated!
Thanks,
Beth
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