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giorgiog53598608
Participant
July 16, 2018
Answered

My Images are showing in the program but not in the final output

  • July 16, 2018
  • 1 reply
  • 472 views

So I am working on a big project and I am trying two different kind of import : PDF and Word. In both cases the text and the images are showing in the program while I am editing them but, once I generate the online web output, in the word case the text is showing but the images are not and if I double click on the empty space the following phrase is showing: Your file was not found. It may have been moved or deleted. With the PDF input both text and images are not showing on the final output online. I was wondering if it could be my fault since that I am not that used to work with this program or if it can be the fact that I have not purchased the software yet and I am just using it on a trail.

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    Correct answer giorgiog53598608

    Glad to hear. For the benefit of those searching the forum, what was your solution?


    The problem was in the process of input. The images weren't showing because the name of the folder from which I was taking my files wasn't matching the one shown in RoboHelp so I had to change the setup

    1 reply

    Matt-Tech Comm Tools
    Community Expert
    Community Expert
    July 16, 2018

    The trial versions are fully functional, so that's not your issue.

    What's the process you are using (with detailed steps/options) to bring the content into RoboHelp?

    -Matt

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    giorgiog53598608
    Participant
    July 17, 2018

    I found out where the problem was and I fixed it. Thanks anyway

    Matt-Tech Comm Tools
    Community Expert
    Community Expert
    July 17, 2018

    Glad to hear. For the benefit of those searching the forum, what was your solution?

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant