My most recent RH 9 project's published WebHelp suddenly will not open the books to display topics.

Forum|Forum|13 years ago
January 15, 2013
1 reply
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My most recent RH 9 project's published WebHelp suddenly will not open the books to display topics. The start up page shows a "Done. Page in Error" message. Any ideas why?

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Jeff_Coatsworth

Community Expert

Have you changed your browser to view the help? Can you look at it in the \!SSL!\WebHelp folder?

D

DNCopelandAuthor

Known Participant

Thank you! Yes, we were able to view the WebHelp folder inside the project's \!SSL! folder just fine. This output is on a local drive. The copy of the published WebHelp is on a company server and usually we have not had problems in the past with allowing employees to see the published WebHelp output over Internet Explorer 8.0 (browser). I am wondering if we could be having a server issue by having the "Done with Errors" message appear on the Start up page. We have made some minor updates to two or three topics before regenerating the project, then publishing it. We have tested some other RH 9 WebHelp output on the same server and they are opening fine.

Nothing else has changed in our Technical Communication Suite version or in the browser but we continually receive security updates, etc. We will try accessing this WebHelp first thing in the morning to see if anything has changed.

Peter Grainge

Community Expert

If the help is working in your browser when local, the issue has to be a server setting. You could confirm that by generating some other project and checking that locally and on the server.

See www.grainge.org for RoboHelp and Authoring tips