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A
Anonymous
August 20, 2010
Question

My Search doesn't work in AirHelp

  • August 20, 2010
  • 1 reply
  • 1944 views

I am using RH8, windows 7, and generating browser based Air Help.

I have about 5 merged projects and 1 parent. When I generate browser based help on my pc Search works just fine. However, when I put it on a server, and try to search, nothing happens. Nothing displays.

I read some of the previous posts about searching. I checked to see that I have no .pdf files in my projects. I also deleted the .cpd files and ran Air Help again. Neither of these solutions worked.

Any help is appreciated.

Thanks.

Pat

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    1 reply

    B
    BrianCCD
    Participating Frequently
    January 21, 2011

    I realize this is a five month old post, but I am new to RoboHelp and this is the same issue that I am currently having.

    The only way that I have found to have the index, glossary and search box working properly with merged projects is through the WebHelp single source layout.

    Merged projects will not work properly when generating an AIR Help application.

    Merged projects work using AIR Browser based Help, but do not combine like terms on the glossary and index, and the search box doesn't work at all (unless the search term is in your parent project.)

    If you found a workaround, or if anyone else knows a way, i would love it if you could share that here.

    Thanks in advance!

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 21, 2011

    Brian

    Please see Announcement 2 at http://forums.adobe.com/community/robohelp/airhelp

    You don't indicate what version of RoboHelp you are using.

    Locally installed AIR Help cannot be merged to work as one system where search and so on work across the whole output. Reference to merged help of this type is misleading. What you get is a dropdown that enables the user to select one of a number of AIR Help systems and the functionality is limited to that.

    Browser based merged help should work in the same way as merged webhelp. Using the same projects, if you generate merged webhelp, does that work OK?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    B
    BrianCCD
    Participating Frequently
    January 21, 2011

    Very Sorry. I am using RoboHelp 8 HTML. And in the future I will be sure and start a new thread for posts older than 1 month.

    Merged WebHelp works like a charm thanks to you tutorial:

    http://www.adobe.com/devnet-archive/robohelp/articles/merged_help.html

    But if at all possible I would like the functionality of the "AIR Browser based Help" output. Everything works fine with merged AIR Browser based Help, except for the index and glossary which will list the same term more than once (as that term is in more than 1 child project), and the search field returns "null" for anything in the child projects.

    Thanks for such a quick response.

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