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M_Boyd
M_Boyd
Inspiring
March 12, 2010
Question

Navigation pane doesn't function in Firefox

  • March 12, 2010
  • 1 reply
  • 1603 views

I'm using RoboHelp HTML version 8 to publish WebHelp. In addition to shipping help with the product, we also make the latest help available on a customer web site. I've got Firefox 3.6 on my machine, and when I open our help in Firefox, the navigation pane is not functional. When I open the help system from the web site, the Contents and Index tabs are completely empty. When I open it from my hard drive or from a server here at the office, a few of our books appear in the Contents, but no topics are listed when you open them.

I searched for similar posts to try to find an answer, but couldn't find anything that explained the problem:

- We're not running any scripts.

- I don't have the Firebug plug-in installed.

- I turned off the popup blocker in Firefox.

- We publish merged help, so I opened each project to verify that they all have the same language selected. They do.

Any help is appreciated!

-Melanie

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1 reply

MergeThis
MergeThis
Inspiring
March 12, 2010

ALL of the output files must be replicated wherever the help is to be published and viewed. That means all those pesky wh*.htm files and those three wh*data folders, too.

Good luck,

Leon

M_Boyd
M_BoydAuthor
Inspiring
March 12, 2010

All of the output files are there. We always copy everything -- I wouldn't pretend to know what is and isn't needed! :-)

M_Boyd
M_BoydAuthor
Inspiring
March 12, 2010

Just a quick update to include some information that I learned from my co-workers:

  • The help works fine when viewed in Chrome. (Also in IE, as I said earlier.)
  • If you wait long enough (5 minutes or more), the index and TOC show up in Firefox when viewed from the community website. (I hadn't realized this. I never waited that long!)
  • When viewed locally, the TOC never shows more than a handful of books -- and no topics-- no matter how long you wait. They're always the same books. (The local files are more recent than those published to the community website, and apparently we've added something that Firefox reallly doesn't like.)

I think this is a problem with Firefox rather than RoboHelp, and fortunately it's not a "must fix" for us. I was just hoping that if I put it out on the community, someone might have seen the same thing and figured out a work-around.

BTW, we are loving RH8!!

Thanks!

Melanie

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