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explo1t
Participant
July 19, 2007
Question

Need help creating Knowledge Base. please!

  • July 19, 2007
  • 4 replies
  • 577 views
I was wondering if anyone here knows if RoboHelp 6 is the appropriate program to create Web Knowledge Base's like something like this http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_alp.php?ISOCountryCode=us is that something custom made by that company or would robohelp make programs like that. if robohelp isn't what i need i'd appreciate any information on what could help me develop such a knowledge base. thank you all very much !
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    4 replies

    H
    HKabaker
    Inspiring
    July 25, 2007
    Marie,

    Please send me a private message so we can correspond via regular email.


    Thanks

    H
    H
    HKabaker
    Inspiring
    July 20, 2007
    Are you just starting out, or are you combining a lot of existing WebHelp projects?

    If the latter, I have a sugggestion on how to organize the knowledge base structure.

    Harvey
    T
    TX_Marie
    Inspiring
    July 23, 2007
    Harvey,
    I for one would be interested to learn more about your approach to organizing a knowledge base structure for multiple WebHelp projects.

    Like explo1t, I too am trying to figure out how possible approaches for a knowledge base.

    Regards,
    Marie
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 20, 2007
    It was indeed put together using Dreamweaver but I believe many people have created good knowledge bases using RoboHelp. Indeed my site was originally created using RoboHelp. I changed when Macromedia came along and RoboHelp was expected to die, plus the word was that IE7 was going to kill everything that roamed the earth. I knew the change would be a slow task so I had to make a decision on whether or not to risk problems that I could not immediately resolve.

    Getting back to the question, the link shows pages created using PHP so you will need knowledge of that language. If you don't have that and are not of a technical persuasion, then RoboHelp will make a good repository for your information. To do it in Dreamweaver you will need to have a tool to create your menus and a tool to provide your search functions.

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    A
    Anonymous
    July 20, 2007
    Hello explo1t,

    I think that Deamweaver would be a better option. have a look at Peter's website, I beleive it was put together with DreamWeaver.

    Grainge.org

    Hope this helps,

    Brian

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