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Need help installing latest version of RoboHelp

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We have perpetual license for Robo help 11.x, which has not expired. Can we use the existing license keys to download and install RoboHelp 2019? If yes, how to.

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Mayank_MehCorrect answer

Participating Frequently

Hi,

I just sent you the links to download RH 11 in a private message.

Regards,

Mayank

M

Mayank_MehCorrect answer

Participating Frequently

Hi,

I just sent you the links to download RH 11 in a private message.

Regards,

Mayank

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Jeff_Coatsworth

Community Expert

I've got old TCS installers kicking around, but not just RH on it's own.

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Peter Grainge

Community Expert

I believe there is a way. I will get back to you when I have made some enquiries. It may be for the original release so check the Help > About when installed. If necessary the updates can be found here - https://www.adobe.com/support/robohelp/downloads.html . I think back in RoboHelp 11 days you needed to install them incrementally.

www.grainge.org

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altonv31782637Author

Participant

Sure, agreed Jeff. But is there a way to obtain the RH 11 desktop installer, since we lost it accidentally and were unable to get it from the `View your Orders’ section in our Adobe account ?

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Jeff_Coatsworth

Community Expert

Nope, you'd have to purchase new licenses to RH2019 - RH11 is just too old to qualify for the upgrade pricing.

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