Skip to main content
A
AnahidMA
Known Participant
November 4, 2020
Answered

need to know where to download robohelp 2019 perpetual license

  • November 4, 2020
  • 7 replies
  • 547 views

I got a new lapop. i used chat but they gave me the subscribption version, and i have stand alone. i obviously havr ck=lassic & new. 

the link on my original email no longer works - Free 30-day trial, 

but i have my original purchase certificate.

they said i have to post here for help (???). 

thanks, Anahid

This topic has been closed for replies.
Correct answer Jeff_Coatsworth

I think you should be able to download the original 2019 version from within your Adobe ID if it's a perpetual license. Your IT didn't save the installation files when they first installed it?

7 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 6, 2020

Why do you say they gave you the subscription version? I have checked with Adobe and there is only one download.

 

  • If you have a subscription then it will recognise your ID is linked to a subscription and you will not be required to enter your key.
  • If you don't have a subscription, you will be required to enter your key.

 

You said you have your documentation. If that does not include the key, then you need to speak to Customer Services at Adobe as I believe they can resolve that with proof of purchase.

 

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 6, 2020

For 2019 and 2020 each download is a full version. You only need to download the one you want. 

 

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
A
Community Expert
AmebrCommunity Expert
Community Expert
November 5, 2020

Peter I believe for versions before 2019 that the link only provides patch installations, and you still need the base release before you can install them. I'm not sure if that is still true for 2019 and above though. Do you know?

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 5, 2020

For anyone looking at this later, older versions can be downloaded here.

 

https://www.adobe.com/support/robohelp/downloads.html

 

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 4, 2020

Memo to yourself - always keep installation media & serial numbers backed up just in case!

A
AnahidMAAuthor
Known Participant
November 4, 2020

found old zip file on old pc. thanks.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity ExpertCorrect answer
Community Expert
November 4, 2020

I think you should be able to download the original 2019 version from within your Adobe ID if it's a perpetual license. Your IT didn't save the installation files when they first installed it?

A
AnahidMAAuthor
Known Participant
November 4, 2020

I am IT, but for some reason it's not on my adobe id - they sent me the wrong link. I found the zip, working with a broken hand and not all here, but have to finish setup today. arg 😞

thanks, Jeff!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices