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bs9425
bs9425
Participant
June 26, 2014
Answered

New folder is not visible inside my project but shows in Windows Explorer.

  • June 26, 2014
  • 2 replies
  • 352 views

I created a new folder under another folder.  The new folder is not visible inside my project but shows in Windows Explorer.  Also, if I try to add another folder of that same name, it denies the action since the folder (although invisible) already exists.  My co-worker can access the same file (on a share drive) and see the new folder just fine.  This error occurs whether I was the one creating the new folder or she is the one creating the new folder.  I am new to RoboHelp and she has used it for years.  I suspect something is not yet set up right on my side.  Ideas? (I thought I posted this yesterday but I can't find it anywhere)

    This topic has been closed for replies.
    Correct answer bs9425

    Thank you both.  I created the folder from inside RoboHelp (9).  I didn't know about the Show Empty Folders option but thanks to you I do now!  I ended up contacting Adobe Support and they eventually had me enter the registry and rename the RoboHelp folder to reset things.  It worked but updating registries is not my preferred way of managing issues. 

    2 replies

    bs9425
    bs9425AuthorCorrect answer
    Participant
    July 1, 2014

    Thank you both.  I created the folder from inside RoboHelp (9).  I didn't know about the Show Empty Folders option but thanks to you I do now!  I ended up contacting Adobe Support and they eventually had me enter the registry and rename the RoboHelp folder to reset things.  It worked but updating registries is not my preferred way of managing issues. 

    Captiv8r
    Captiv8r
    Legend
    July 1, 2014

    So unfortunately we still don't know whether the change Peter suggested would have done the trick.

    Boo

    Captiv8r
    Captiv8r
    Legend
    June 26, 2014

    Hi there

    What version of RoboHelp are you using?

    Did you create the folder from inside RoboHelp or did you create it using Windows Explorer?

    Cheers... Rick

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 26, 2014

    Have you got Show Empty Folders turned off?

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