A

Anonymous

Question

New install of RoboHelp 8 crashes repeatedly

Forum|Forum|16 years ago
October 7, 2009
3 replies
2507 views

Hi,

We've recently purchased the Adobe Tech Comm Suite 2, which is upgrading us from RH 7 to RH 8. Unfortunately, at the same time we have undergone a computer and network migration as a result of being acquired by a new company.

RoboHelp 8 is working *somewhat* on my computer, which has 2 GB RAM and an Intel duo-core processor T7300 @ 2.00GHz. When I open a project, RH crashes when I first select a topic to open, and I click "Don't send error report". RH stays open, though, and then I can open other topics and it seems to be ok.

The other writer cannot run RH 8 without immediately crashing upon opening a topic in a converted project (she was able to convert a project after renaming the .htt files and recreating the master page). The other computer has 2.00 GB RAM, and is an Intel T2500 processor2@ 2.00GHz.

We are both running Windows XP service pack 3.

We've gone through nearly everything (except reinstalling XP or reformatting the hard drive) in the tech note Adobe has about this: http://go.adobe.com/kb/ts_kb404181_en_us

Is there anything else we should try or look at? Anyone else experience trouble like this with RH 8?

Thanks for any info.

Debbie McDermott

HTML

This topic has been closed for replies.

L

Lina_ann

Known Participant

Yes, I too have encountered RH 8 crashing suddenly and I have lost some of my work as a result. So I make sure I keep saving my stuff every 5mins just incase.

-Lina

A

Anonymous

Yes!

I've experienced the same since upgrading to RH8, and no one has been able to come up with a solution. Some days, I experience as many as 20-25 crashes before the program stabilizes "somewhat." Often I have to restart my computer before anything will work.

Helen Schmidling

Jeff_Coatsworth

Community Expert

Are your projects on a local or network drive? Are you using any form of source control? There may be something related to these answers.

A

Anonymous

Hi,

The projects are on a local disk, and no source control has been used.

They are newly converted from RH 7, which required some trial-and-error to get to work. We ended up needing to remove the .htt files, then create a new master page after the project was open.

We do still see a problem with the master page, in that when you display a topic in view mode, the header is duplicated. However, we can't get the project to function long enough to fix that.

The program seems to be more stable when the rest of the Tech Comm suite is uninstalled and only RH 8 is running.

Debbie

Jeff_Coatsworth

Community Expert

Are you trying to run all the other parts of the TCS at the same time? You only had 2GB of memory to play with from what I remember you saying. I'm running the TCS 2.0 with 3 GB and when I'm importing FM docs or generating WebHelp, my system is chugging and that's with closing everything else down (except FM of course)! I would invest in more memory.

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