Skip to main content
Participant
April 15, 2008
Question

newly added pdfs will not display after generating primarly layout

  • April 15, 2008
  • 3 replies
  • 254 views
RoboHelp X5. I'm replacing pdf files for a Help project that's been in place for over a year. From the user's perspective the files are accessed via a link when accessing Help. I removed the link (a link to, let's say example.pdf rev A). I recreated the link by pointing to the new pdf (example.pdf rev B). All my pdfs are on my local drive under C:\Program Files\RoboHelp Office\RoboHTML\<project name>. After updating the pdfs and subsequently deleting the old pdfs several baggage files showed the red X. I deleted these baggage files b/c they represented the old files. After generating the primary layout none of the re-created links worked. Only the links I didn't touch work. The working links are also the only files that have a representation in the baggages file folder. I tried adding baggage files but it doesn't work. My PC is WXP SP2 w/Office 2007. I uninstalled RoboHelp (I didn't touch the registries). Reloaded RoboHelp and noticed that Office 2007 wasn't listed. So I went to another PC that's never had RoboHelp and runs WXP SP2 w/Office 2000. The installation went fine however the same problem occurs. Also on either PC I can run the unused files report which lists all the files I need (the ones I just added). But I don't know how to make an unused file, used.
    This topic is closed to new replies. Start a new post to keep the conversation going.

    3 replies

    Peter Grainge
    Community Expert
    Community Expert
    April 15, 2008
    I suspect you are viewing locally. The link will work when on a server, assuming the PDF file does get uploaded.

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Peter Grainge
    Community Expert
    Community Expert
    April 15, 2008
    There's an article on my site about the Baggage Files bug that explains how you add new baggage files.

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    JuliaBritAuthor
    Participant
    April 15, 2008
    thanks. I actually followed those same steps yesterday (for adding a baggage file). I was able to get the file to appear in the baggage folder but after compiling, when I click on the link, nothing happens. Whereas before I'd get the "cannot display webpage" error.