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av_stumpflg53144243
av_stumpflg53144243
Participant
March 8, 2018
Question

No buttons for content, index search etc. appear on F1 key

  • March 8, 2018
  • 1 reply
  • 697 views

When I press F1 in the application, the buttons for content, index, search etc. do not appear, but only the linked topic.

The title bar has smaller font and a note.

The URL is in this case: 

file:///C:/ProgramData/AV%20Stumpfl/Help/German/WingsHDAV_DE/Allgemeines/Programmfenster/themen_hauptfenster.htm

After clicking in the title bar, view is normal and the URL:

file:///C:/ProgramData/AV%20Stumpfl/Help/German/WingsHDAV_DE/index.htm#t=Allgemeines%2FProgrammfenster%2Fthemen_hauptfenster.htm

The phenomenon occurs with different browsers and is not caused by the context call by the application, because if I use an old help, the display is normal again when I call it with F1. If I double-click the "Index.htm" the help will appear normal. I have checked all settings in the SSL, but I haven't detected any errors. I've emptied the browser cache too, but without success.

Somehow a script does not seem to be executed correctly when the context is called with F1.

Do you have an idea to solve the problem?

Many thanks and greetings

Dieter

This topic has been closed for replies.

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
March 8, 2018

What version of RH are you using? The description of the CSH content appearing without any TOC. Index, etc. appearing is the "normal" mode of presenting CSH topics, but there were some flip-flops on how that was being presented in newer versions of RH because of issues with Google Search findability IIRC.

av_stumpflg53144243
av_stumpflg53144243Author
Participant
March 8, 2018

I am using RH 2017.

In the current state, the user must always click in the title bar after a context call to use content, index, search. That wasn't necessary until two weeks ago - but why, what's wrong?

Many greetings

Dieter

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
March 8, 2018

Make sure you're all patched up & try regenerating your help again. The "headless" behaviour you describe has traditionally been the form that CSH topics are launched from F1 calls to specific pages in the output. The user has to select a "Show" link to reveal the "full" help with its TOC, Index, Glossary and Search. Back in some version of RH2015 they found that content wasn't being indexed anymore by Google and they changed how CSH was shown - but of course this set off everyone who had been used to it being shown the "old" way, so it got changed back. There is some workaround to change the way the call to the topic is made that can put back this "full-view" CSH call if desired (IIRC).

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