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A
Anonymous
September 29, 2006
Answered

No more ehelp.com breaks webhelp calls

  • September 29, 2006
  • 2 replies
  • 919 views
Apparently, the RoboHelp Webhelp Enterprise code checks for the existance of www.ehelp.com to confirm that an internet connection exists. This url is no longer found on some dns servers, so our code cannot detect an internet connection about half the time, and users can't get to the online Help. It looks like this just happened on wednesday. This used to be a rdirect to Adobe, but it was discontinued.
Anyone else see this?
This topic has been closed for replies.
Correct answer
I don't know if I'm having the same issue that you are having. When opening RoboHelp it takes a while for it to open. My guess is that it is trying to link up to the ehelp website. Once the file does open, I open one of my projects and click Help. After clicking the Content & Index option, nothing displays.

Did you get an answer?

2 replies

A
Anonymous
October 2, 2006
Hi,
YES! This is also a problem for me. Luckily, you can click Tools - Options - General to get to the RoboHelp local help system.
How long have you had your copy of RoboHelp?
Mine was actually purchased from Macromedia a couple of years ago.

Anyone else having problems getting to the RoboHelp online Help system? If yes, how long ago did you get your version of RoboHelp?

I'm wondering if people who buy the product now are experiencing problems.
A
Anonymous
October 2, 2006
My version was installed a couple of months ago. My copy came from our support vendor and not off the shelf.
RoboWizard
RoboWizard
Inspiring
October 2, 2006
Hi all

With RoboHelp, you probably just need to turn off Airplane help. Check the link below for that.

Click here to read the article

I'm also confused about the ehelp.com thing. I know it doesn't display ehelp.com any longer, but it does redirect to Adobe. At least for me.

Cheers all... Rick
A
Anonymous
Correct answer
October 2, 2006
I don't know if I'm having the same issue that you are having. When opening RoboHelp it takes a while for it to open. My guess is that it is trying to link up to the ehelp website. Once the file does open, I open one of my projects and click Help. After clicking the Content & Index option, nothing displays.

Did you get an answer?
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