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randym606960
Inspiring
Dec 19, 2018 7:50 PM UTC
Answered

No page content following upgrade from RH2015 to RH2019

I just upgraded (on a trial basis) from RH15 to RH19.

I updated an existing, fairly small project from the start screen. The dialog told me all went well. I then generated WebHelp output and viewed the output. The TOC shows nicely, but all of the pages show nothing more than a header.

Message was edited by Peter Grainge to show full version name. It helps others when they are searching.

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randym606960
randym606960Correct answer
Inspiring
Dec 19, 2018 11:28 PM UTC

That sounds like you are opening the default topic rather than the start page.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge


I fixed the problem by creating a new master page. I deleted the old version, renamed the new version to match the name of the old version, and voila, everything displays as expected.

7 replies

Peter Grainge
Community Expert
Community Expert
Dec 19, 2018 9:07 PM UTC

Select the skin again in the new version giving it a slightly different name. Does that fix the problem?


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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randym606960
Inspiring
Dec 19, 2018 9:39 PM UTC

I tried that and the result is the same. If I launch Welcome.htm from a browser I see the page contents and can generally navigate my document, but it doesn't look "nice", so to speak. There are no TOC, index, etc. It's a fairly vanilla display.

I will go watch some tutorials on your site and keep working at it. I like what I see in RH2019 so I'm excited to learn more.

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Peter Grainge
Community Expert
Community Expert
Dec 19, 2018 10:20 PM UTC

That sounds like you are opening the default topic rather than the start page.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.