No Windows HTML Help shown under Win7?!

Forum|Forum|16 years ago
December 10, 2009
1 reply
609 views

Hello there,

I work with RoboHelp 8 and Win7. I´ve tried to generate html help, the CHM is shown but there´s no window popping up and showing the result. How can that be? Is there a serious compatibility problem with windows7 and robo8?

thx so far

HTML

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Peter Grainge

Community Expert

You must have at least the 801 patch. You should also apply the 802 patch for other reasons.

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

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J

J__HennickeAuthor

Participating Frequently

Well,

I´ve done the updating, but still there was the problem in generating the chm. Finally, we made our way: It was neither my fault nor was it coming from missing updates - the problem resulted from "too long file paths", as to say. Means, RoboHelp did not manage to handle his own file path under windows7! And we solved it in the absolute strange and difficult and annoying way of saving the files on C: and start all over again. So, please, try to update Robohelp8 for windows7 and don´t let me puzzle that hard again! I have other stufff to do!

However, as I have to work with it, I would appreciate some renewal coming closer to those great products of Adobe as e.g Photoshop or InDesign....regarding to the GUI and the usability, I mean. Because, there were so many other problems, I don´t even want to start talking about...

So far,

sincerely yours

J.Hennicke

Captiv8r

Legend

Hi there

You were compiling a CHM file, no?

Sorry, but my guess is that there is little RoboHelp or Adobe could do to influence that behavior, because what it does is to hand things off to the Microsoft HTML Help Compiler.

As an aside, it's been known for a while that long path names may cause issues. Best practice is to create a folder near the root. I frequently recommend one named Projects. As in C:\Projects. Then for each project you create, it becomes a sub folder inside that.

In addition to what I listed above, when you name things (Projects, Files, Folders) you should avoid any special characters. Stick to the basics. a-z, A-Z and 0-9.

Cheers... Rick