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Known Participant
June 28, 2012
Question

Non-local searches return "null" results

  • June 28, 2012
  • 1 reply
  • 2139 views

I'm creating a Merged help output using AIR Browser Based Help. Said output currently has one major flaw: null search results when viewed over a network.

Now, I have read through the thread on this forum about people who initially got a "null" search result when searching a local project, but with the search subsequently working, and indeed that behavior is what I was initially seeing. That is, on my local copy of the project, my first search would return "null," and then things would work normally. However, when other users accessed my local project over our network, they never got anything other than "null" results. (Quick aside for relevant information: output was from 64-bit RH9, testing is on FIrefox 13 and I.E. 9) If I move my local copy onto the network, I am no longer successful in searching.

I have performed the suggested fix on the whfhost.js file, and while it fixed the problem locally-- I no longer see "null" results-- the problem persists for non-local access. Does anyone have any suggestions on how to fix this?

Thanks!

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1 reply

Known Participant
June 28, 2012

Oh, and I forgot to mention: we get a slightly different behavior between Firefox and I.E. Firefox will always return "null," whereas I.E. will occasionally just not return anything. Relevant? Maybe.

Peter Grainge
Community Expert
Community Expert
June 28, 2012

Network is not sufficient. It has to be on a web server, not just any server.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Known Participant
June 28, 2012

Ah, I understand the ambiguity in my initial post, but the project is on a webserver. Not just "the network." Sorry!